FAQ

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Where can I use the VPN?

You can use our VPN service from anywhere in the world. If you have trouble connecting, please contact us.

How much can I download?

All our plans allow unlimited downloading. You don’t have to worry about paying any overage fees.

Where are your servers?

Our servers are located in the USA, UK, Canada, Japan, Singapore, Spain, France, Netherlands, Switzerland, Israel, Hong Kong, Sweden, Turkey and Germany. Please let us know if your preferred location is missing.

Which platforms or devices do you support?

We support: Android,
iOS (iPhone, iPad and iPod Touch), OS/X and Windows.

Can I connect multiple devices at the same time?

Yes. As long as these are your personal devices that’s no problem. In some cases it may be necessary to connect each device to a different server to avoid conflicts.

How often can I change servers?

You can switch as often as you like. Switching servers is free.

Which VPN protocols do you support?

We support Twelve for Chrome, OpenConnect, OpenWEB and SSTP.

When do I receive my login information?

After payment our system immediately sends you the Login Details e-mail. If you haven’t received it within 30 minutes please check your spam folder or contact us.

Why should I use a VPN?

Different people use VPN’s for different reasons. The most common uses are:

  • Securing your connection when using public Wi-Fi or other untrusted networks.
  • Enjoying the Internet in your own language when traveling abroad.

Do you have a NAT firewall?

Yes. Whenever you connect to our VPN you automatically benefit from our NAT firewalls. This is included with your plan for free.

I need help!

Please contact us at support@12vpn.com. We prefer e-mail because our e-mail system will automatically show all your details to the support engineer. This makes it easier to provide you a relevant answer as fast as possible.

I want a refund.

We offer a 14-day money back guarantee. If you changed your mind within this period, please contact us at support@12vpn.com and we’ll arrange a refund promptly. No questions asked.

How do I cancel my service?

We prefer if you drop us a note at support@12vpn.com. Alternatively you can simply stop payments to us. The service will terminate automatically.

Do you allow Bittorrent?

Unfortunately we do not allow Bittorrent. Allowing bittorrent would dramatically reduce the number of data centres willing to host our servers.

Are you blocking port XYZ?

To minimize abuse of our service some ports may be blocked. Please contact us if you’re running into a blocked port and need a server or service to be whitelisted.

Do you allow bit btSync?

We would love to, but unfortunately we’re unable to distinguish it from regular Bittorrent.